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Carolina Advanced Digital, Inc. > Blog > Company Update

Company Update: Project Bluebonnet Yields Better Customer Experience

Throughout the past several months, the teams here at Carolina Advanced Digital have been working on a large migration and integration project that is now in its final stages. Led by an internal Task Force, Project Bluebonnet brought together several disparate systems and platforms in the corporate environment and put them under one canopy. The project integrated systems to increase collaboration among teams and access to data across different departments including Sales, Engineering and Marketing. The results yielded immediate improvements for our clients, including streamlined handling of pre-sales requests, more robust ordering options, enhanced tracking of services and support, faster turnaround time for documentation and faster response times overall. In addition the platform automatically collects feedback on client experience during each interaction, allowing us to adjust dynamically to meet client needs and preferences. Upgrades made as part of Project Bluebonnet increase the quality of customer experience at each and every interaction a client has with Carolina Advanced Digital, from quote requests to full Pro Services project fulfillment. The project took nine months to complete and it integrated data and functions from seven different management systems. The effort has certainly paid off. “Our customers and partners have already noticed a huge difference,” said Jennifer Minella, VP of Engineering, a member of the Project Bluebonnet Task Force. “Their requests are being handled more quickly, and with more accuracy, which was a primary goal of the project.” The Project Bluebonnet applications will also tie directly to our new e-commerce platform, being rolled out in Q1 2015 to Beta testing customers. The increased integration, visibility, reporting and collaboration will enables customers of Carolina...
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profile iconPosted by cadinc

Company Update: Customer commitment ramps up as the year wraps up

The holiday seasons that pepper the last quarter of the year usually prompt a slowdown for many organizations. But at Carolina Advanced Digital, these final months of 2013 are an outright sprint as the company launches new programs to advance an already stellar record of customer commitment.  President and Chief Engineer John Jabbusch kicked off a company-wide initiative to further improve interactions with customers. Carolina Advanced Digital is known throughout the industry for its dedication to clients and the motto that customers come first. “Our first loyalty is always to the customer,” says Jabbusch. Manufacturers and distributors have sales quotas and high turnover which leads to a culture where the customer’s mission is often overlook or ignored. “We’re here for the long-haul,” John said, “and our goal is always to establish lifelong relationships with our clients.”  As part of the customer commitment initiative, several projects are underway to improve the experience a client has during interactions with Carolina Advanced Digital in each of the sales and service processes.  The strategic vision outlined by John and his teams will enhance the customer feedback loop, speed turnaround times, increase product offerings and simplify ordering processes. Customers can expect new online ordering options, updates to special pricing options and dedicated account support teams.  In addition to these programs to boost customer engagement for all clients, Carolina Advanced Digital is concentrating energy to develop services and procurement options for the company’s public sector buyers, especially in the federal markets. The company’s commitment to its federal clients is evident in its actions. Earlier this year, Carolina Advanced Digital opened a new federal processing office...
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profile iconPosted by cadinc